Moosa FZCO (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and disclose information through our SaaS tool, ClickBoss AI (“the Service”).
Information We Collect
At ClickBoss AI, we value your privacy and are committed to ensuring the highest level of confidentiality and security for your information. Here’s what we collect when you use our Service:
1. Account Information
When you create a ClickBoss AI account, we collect your name and email address. This information is essential to personalize your experience and enable various features of the Service.
2. Integrations
As you integrate your marketing platforms with our Service, including HubSpot, Google Analytics, Google Ads, Facebook Ads, TikTok Ads, LinkedIn Ads, Microsoft Ads, and Snapchat Ads, we collect information related to these platforms and any associated data. This data is necessary to generate accurate analytics, reports, and insights. For data collected from Google APIs, we adhere to Google’s API Services User Data Policy, including the Limited Use requirements.
3. Chat Interactions and AI Data Sharing
Your chat interactions and data from connected third-party services may be shared with our privately deployed OpenAI models hosted on Microsoft Azure and OpenAI’s GPT model for chatbot functionality. This sharing is essential for the service and is detailed in the section below: “Third-Party and Proprietary AI Tools.”
4. Usage Information
To understand how you interact with our Service and improve your user experience, we collect information about your usage. This may include log data, device information, and other data related to your activities within our Service.
5. Data Processing
At ClickBoss AI, your data’s privacy is a top priority. We process data on-the-fly and do not store any raw data in databases, except for chat history as detailed in the “Third-Party and Proprietary AI Tools” section. This ensures your data stays with you.
How We Use Your Information
We use the information we collect to:
• Provide, Maintain, and Improve the Service: Deliver the requested services, maintain your account, and enhance your experience.
• Respond to Requests and Inquiries: Address customer service needs, support requests, and other inquiries.
• Communicate with You: Share updates, promotions, and information about the Service.
• Analyze and Monitor Usage: Use analytics tools to track interactions and make data-driven improvements.
• Detect and Prevent Fraud: Ensure the security and integrity of the Service by identifying and mitigating risks.
Authentication and Authorized Data Access
When you authenticate with third-party providers (e.g., Google, HubSpot), the application requests specific permissions to:
1. Associate your account with personal information (e.g., email address).
2. View your email address and other public or permitted information.
All credentials are encrypted and stored securely. You can revoke these permissions directly via your Google or other account settings.
Google API Services User Data Policy
ClickBoss AI’s use and transfer of information received from Google APIs adhere to Google’s API Services User Data Policy, including Limited Use requirements. You can review Google’s API Services User Data Policy for more details.
Third-Party and Proprietary AI Tools
ClickBoss AI employs advanced AI technology through:
• Privately Deployed OpenAI Models on Microsoft Azure: Ensures high-quality, contextually relevant responses.
• Custom GPT Models via OpenAI: Enables interactive queries based on user needs.
Data Sharing Across Channels
ClickBoss AI integrates with various advertising and analytics platforms to provide actionable insights. Here’s how each channel is managed:
• HubSpot:
Access CRM data, including contact details, lead activities, and deal progress, to optimize sales and marketing strategies.
• Google Analytics:
Analyze website traffic and user engagement, providing metrics like page views, bounce rates, and session durations.
• Google Ads:
Access campaign performance metrics, including clicks, impressions, CTR, and conversion rates, to optimize advertising strategies.
• Facebook Ads:
Analyze campaign performance, including reach, engagement, ad spend, and conversions, to optimize your Facebook advertising strategies.
• TikTok Ads:
Leverage data on user engagement, video views, ad clicks, and campaign performance to enhance your TikTok marketing efforts.
• LinkedIn Ads:
Analyze campaign data such as impressions, click-through rates (CTR), engagement, and lead generation metrics to refine your B2B advertising strategies on LinkedIn.
• Microsoft Ads:
Review key metrics like ad impressions, clicks, CTR, and conversions to improve your advertising campaigns on Microsoft platforms, ensuring optimal ROI.
• Snapchat Ads:
Track engagement, ad performance, and campaign reach to maximize the effectiveness of your Snapchat marketing campaigns.
• Shopify:
Aggregate data like order revenues, refunds, taxes, and product details. No sensitive customer information such as names or emails is queried, stored, or shared.
• BigQuery:
Perform SQL-based queries on your stored data to generate tailored insights and responses.
Each integration processes only the necessary data to provide valuable insights while adhering to strict privacy and security standards.
Data Retention and Security
Your chat history and certain integration data are securely stored in Google Firestore. Chat data is retained indefinitely but can be deleted at your request via the Service’s settings. We employ stringent security measures to safeguard your data.
User Consent and Opt-Out Options
By using ClickBoss AI, you consent to the processing of your data as outlined in this policy. You can withdraw consent and delete your account at any time; however, doing so will disable access to the Service.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or notices on our website.
Contact Us
For questions about this Privacy Policy, contact us at: contact@clickboss.ai